LiveWell Care offers an advocacy service to clients. The primary function of an advocate is to stand beside you, working on your behalf, at your direction.
We will listen to you carefully in order to fully understand your needs and wants. We will provide you with relevant information, speak up on your behalf and, if required, take action.
Your LiveWell Care Consultant can:
- provide independent advocacy to support you to exercise your rights and make informed choices when selecting a Home Care Provider.
- support you to speak out on your own behalf
- speak on your behalf to care service providers, health professionals and other agencies about your wishes and concerns
- provide you with information about your rights and responsibilities
- empower you to be involved in decisions affecting your life
- assist you to resolve problems or complaints in relation to aged care services
LiveWell Care fiercely supports and promotes the rights of older people in the wider community. We proactively assist our clients as they move through the aged care system to make informed decisions about, where and from whom they receive care and support.
This advocacy service is charged at an hourly rate. Please contact LiveWell Care to discuss this option further.
To set up your initial consultation please contact us.
Alice’s story
“We didn’t know what mum required, where to start or how to access it”
91 year old Alice received a full Aged Pension and lived by herself in her own home. Alice had a fall at home which resulted in a fracture of her left arm. After a short stay in hospital, Alice required increased support at home with showering and dressing. Alice’s family engaged LiveWell Care to assess her needs and work with her in identifying what supports were required and where these could be accessed. LiveWell Care recommended that she access a government subsidised Home Care Package and were able to arrange the appropriate approvals as for Alice to go onto the waitlist for a Home Care Package. LiveWell Care then advocated on Alice’s behalf to obtain a package and were able provide Alice with clear expectations of what she could expect from a Home Care Package by way of level of service provision, costs and assisted her to identify what value different Home Care Package providers could bring to her individual situation.
