LiveWell Care offers Social Work services to clients, families and organisations supporting older people. Social Work can support to manage complex situations during care planning or life transitions.
Your LiveWell Care Social Worker can provide:
- Advocacy for Support Plan Reviews for reclassification and additional approved services (not on Notice of Decision/Support Plan) via My Aged Care (MAC) and Single Assessment Teams
- Understanding of Single Assessment Framework and Integrated Assessment Tool (IAT) algorithm – as to provide individuals, families and Single Assessment teams clarity in determining appropriate approvals, classification and priority levels for participants.
- Support with complex client conversations and service disputes:
- Service agreements
- Client contributions
- Refusal of services
- Debts and Hardship Assistance
- Scope of services under Support at Home packages
- Notices of Decision/ Support Plan and approved services
- Cost of care vs budget considerations
- Restorative Care Pathway funding- advocacy with MAC and Single Assessment Teams
- End-of-life Pathway funding- advocacy with MAC and Single Assessment Teams
- Elder abuse prevention and ageism awareness
-
Assessing and Supporting Capacity Challenges
- Clinical Environment Audits: Conduct Support at Home functional assessments to evaluate health, daily living skills, and safety within the home.
- Specialist Coordination: Sources and manages external expert assessments (e.g., Neuropsychologists, Geriatricians, OT’s) to build a robust evidentiary trail supporting legal capacity documentation.
- Crisis Stabilisation: Intervenes early during sudden cognitive decline to ensure clients are safe while legal frameworks are being drafted.
- Risk Mitigation: Identifies and documents subtle indicators of elder abuse, coercion, or undue influence before proceedings commence.
- Streamlining Guardianship and Administration Disputes
- Pre-VCAT Family Mediation: Facilitates targeted family care meetings to align expectations, lower emotional friction, and present VCAT with agreed-upon care outcomes.
- Objective Care Plans & Cost Analysis: Authors independent, clinical care plans tailored to the older person’s best interests, serving as reliable evidence in tribunal hearings.
- Independent Advocacy: Serves as a neutral third party to ensure the vulnerable adult’s wishes are clearly extracted and defended amidst family disputes.
LiveWell Care offers an advocacy service to clients. The primary function of an advocate is to stand beside you, working on your behalf, at your direction.
We will listen to you carefully in order to fully understand your needs and wants. We will provide you with relevant information, speak up on your behalf and, if required, take action.
Your LiveWell Care Social Worker can:
- provide independent advocacy to support you to exercise your rights and make informed choices when selecting a Support at Home Provider.
- support you to speak out on your own behalf
- speak on your behalf to care service providers, health professionals and other agencies about your wishes and concerns
- provide you with information about your rights and responsibilities
- empower you to be involved in decisions affecting your life
- assist you to resolve problems or complaints in relation to aged care services
LiveWell Care fiercely supports and promotes the rights of older people in the wider community. We proactively assist our clients as they move through the aged care system to make informed decisions about, where and from whom they receive care and support.
This Social Work and Advocacy service is charged at an hourly rate. Please contact LiveWell Care to discuss this option further.
To set up your initial consultation please contact us.
Alice’s story
“We didn’t know what mum required, where to start or how to access it”
91 year old Alice received a full Aged Pension and lived by herself in her own home. Alice had a fall at home which resulted in a fracture of her left arm. After a short stay in hospital, Alice required increased support at home with showering and dressing. Alice’s family engaged LiveWell Care to assess her needs and work with her in identifying what supports were required and where these could be accessed. LiveWell Care supported her to register with My Aged Care and advocated for her to be assessed for a government subsidised Support at Home Package. LiveWell Care were able to support Alice and her family to understand how the assessment process worked as so they were able to ensure her needs were communicated appropriately. She received a Support at Home classification approval and priority level appropriate to her needs and eventually was assigned a Support at Home classification. LiveWell Care supported Alice and the family to find and choose a Support at Home provider that could meet her needs. When Alice’s needs changed, her provider engaged LiveWell Care Social Work to help her family get a re-assessment for higher funding.
