In metropolitan areas there are many providers to choose from, but in rural or regional areas there are often only a few service providers.

You can get a list of local providers by entering your postcode into the Find a Service tool on the My Aged Care website, or by calling 1800 200 422. Friends or family members might also be able to give you personal recommendations.

While added choice puts people (and their families) in a stronger position to negotiate with a potential provider, not everyone can easily exercise this choice.

As we constantly say “choice is a good thing, but if you don’t fully understand the options, it can be confusing and over whelming”