What should I consider when choosing a Home Care Package Provider?

When choosing a provider, think about what’s is important to you. Here are some things to consider:

  • What variety of services can they provide or source for you?
  • How flexible are they? If they can’t provide something themselves, will they help you to find it somewhere else?
  • Will they subcontract to workers you already receive care from so that you can continue with them?
  • How often will you see or speak with your care manager or adviser? What is included in the care management fee?
  • Can you choose how much or how little you are involved in self-managing your care plan and budget?
  • What’s their reputation? You may ask to speak to one of their consumers already receiving care.
  • What are the costs and charges for services, including care management, package management, hourly rates, exit fees, etc.? Understand these charges and compare across providers.
  • If you have specific cultural or language needs, do they have staff who speak your language?
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