It’s best to start by raising your concern directly with the person involved. If you don’t feel comfortable doing that, you can speak with your case manager or any other manager at your provider. Try to stay calm and say clearly what your concerns are and what you would like done to fix the problem.

You can ask for another person to talk on your behalf or to be present when you meet with the provider. You can also ask for an interpreter.

If you want help to raise a concern or if your aren’t happy with the provider’s response, contact the National Aged Care Advocacy Line on 1800 700 600. They will listen and give you information. If you want them to, they will speak up for you, representing your expressed wishes. This is a free service with offices in each state.