Concerns and Complaints

What can I do if I am not happy with my Home Care Provider?

A. A good first step is to raise your concerns directly with your provider. If the problem isn’t resolved, you have the option of making a complaint or changing provider. LiveWell Care can provide advocacy support and assist with changing …

If I am not happy with the response from the provider where can I take it further?

If you have tried to raise your concerns with your provider but aren’t happy with their response, you can make a complaint to the Aged Care Quality and Safety Commission. The Aged Care Quality and Safety Commission is a free, …

How do I raise a concern with my Home Care Package provider?

It’s best to start by raising your concern directly with the person involved. If you don’t feel comfortable doing that, you can speak with your case manager or any other manager at your provider. Try to stay calm and say …

Can I change provider if I am still not happy?

You are able to change providers at any time and take your package funding with you to a new provider that may better suit your needs and wants. Before you decide to change, check your Home Care Agreement for any …

How do I change Home Care Package providers?

You need to advise your current provider that you intend to leave and agree to a cessation date. You also need to contact My Age Care to advise that you want to change providers and ask them to provide you …

How can LiveWell Care Support this process?

We will listen to you carefully in order to fully understand your needs and wants. We are able to provide independent advocacy to support you to exercise your rights as to resolve issues with your current provider or support you …