While the system enables greater choice, our experience tells us it will also require more decision making. This presents challenges for consumers, let alone vulnerable consumers- for example, those with cognitive decline, English as a second language and those who have limited or no family support, to navigate their way through the system to choose a provider.

We currently support consumers to exercise their rights to informed choice, so they are able to engage a quality provider that will tailor an individualised support plan while also providing ‘value’.